Shipping Policy
Order Processing Orders are reviewed and prepared after payment has been
confirmed. Processing time is separate from transit time. If an order
requires additional verification or clarification, processing may take
longer while the issue is resolved.
Shipping Options and Delivery Estimates Available shipping methods,
applicable charges, and any estimated delivery windows will be displayed
at checkout when available. Delivery estimates are provided for planning
purposes and are not guaranteed arrival dates. Actual delivery may be
affected by the destination, carrier operations, weather, customs
procedures, peak periods, or other events outside our reasonable
control.
Shipping Address Please check your shipping address, postal code,
contact details, and any delivery instructions carefully before
submitting your order. If you notice an error, contact
office@vianellea.com as soon as possible. We cannot guarantee that an
address can be changed after an order has entered processing or has been
handed to a carrier.
Tracking When tracking information is available, it will be sent to the
email address provided at checkout. A tracking number may take time to
show its first scan after it is created. Carrier tracking pages are
operated by third parties, and scan updates may not appear continuously.
Delivery Issues If tracking appears stalled, a parcel is marked
delivered but cannot be located, or a shipment appears damaged, please
contact us with your order number and tracking details. We will review
the information available and explain the next steps. For parcels marked
delivered, please also check with household members, building reception,
neighbours, and the carrier where appropriate.
Customs, Duties, and Taxes International orders may be subject to import
duties, taxes, or handling charges imposed by local authorities.
Responsibility for these charges depends on the destination and the
terms shown at checkout. Any applicable charges collected by a carrier
or authority may be separate from the amount paid to Vianellea.
We will communicate material shipping information available to us, but
we cannot control every carrier or customs delay. Please contact our
support team if you need help understanding the status of an order.