Payment Policy
Vianellea aims to make checkout clear and straightforward. The payment
methods available for a particular order are displayed during checkout.
Available methods may vary by destination, currency, order details, and
payment-provider availability.
Payment Confirmation An order is considered submitted after checkout has
been completed. Order processing may begin once payment is confirmed. If
a payment is declined, remains pending, or requires additional
verification, the order may be delayed or may not be completed.
Pricing and Currency Product prices, applicable discounts, shipping
charges, and any taxes collected at checkout are shown before you
confirm your purchase where the relevant information is available. The
final amount may be affected by the currency and payment method
selected. Your bank or payment provider may apply separate
foreign-exchange or transaction fees; these fees are not set by
Vianellea.
Promotions Promotional offers are subject to the terms displayed with
the offer, including any stated validity period, eligibility
requirements, or exclusions. Unless an offer expressly states otherwise,
promotions cannot be assumed to apply retroactively to completed orders
or be combined with other offers.
Payment Security Payment details are handled through the payment options
made available at checkout. Vianellea does not ask customers to send
full payment-card numbers, security codes, or account passwords by
email. Please keep order confirmations and payment notifications for
your records.
Refunds Where a refund is approved, it is generally submitted to the
original payment method where possible. Processing times vary by
provider and financial institution. A refund confirmation from us does
not mean that the funds will appear in your account immediately.
If you believe a payment was made in error or you see an unfamiliar
charge associated with an order, contact office@vianellea.com with
relevant order information. Do not include sensitive payment credentials
in your message.