Privacy Policy
Vianellea respects your privacy and aims to handle personal information
in a careful and transparent way. This policy explains the types of
information that may be collected when you browse our website, place an
order, contact customer support, or otherwise interact with our
services.
Information We May Collect Depending on how you use the website,
information may include your name, email address, shipping and billing
details, order history, customer-service messages, device and browser
information, approximate usage data, and information required to prevent
fraud or maintain website security. Payment processing may be handled by
third-party providers; we do not ask you to send full card details
through customer-service email.
How Information Is Used Information may be used to process and fulfil
orders, provide shipping updates, respond to enquiries, manage returns
and refunds, maintain records, improve website functionality, detect
suspicious activity, meet legal obligations, and communicate
service-related information. Marketing messages are sent where permitted
and subject to applicable consent and opt-out requirements.
Service Providers and Sharing We may share relevant information with
service providers that help operate the website, process payments,
deliver parcels, provide analytics, protect against fraud, or support
customer service. Information may also be disclosed when required by
law, to protect legal rights, or as part of a business transaction where
legally permitted. We do not describe this as a sale of personal
information unless the applicable legal definition and actual practice
require that description.
Cookies and Similar Technologies The website or its service providers
may use cookies and similar technologies to keep the site functioning,
remember preferences, understand site usage, and support security.
Browser settings may allow you to manage some cookies, although
disabling certain technologies can affect website features.
Retention and Security Information is retained for as long as reasonably
necessary for the purposes described above, including order
administration, dispute resolution, recordkeeping, and legal compliance.
We use reasonable measures designed to protect information, but no
internet transmission or storage system can be guaranteed completely
secure.
Your Choices and Rights Depending on your location, you may have rights
to request access, correction, deletion, restriction, or a copy of
certain personal information, or to object to certain processing. You
may also unsubscribe from marketing emails using the link provided in
those messages, where available. To make a privacy request, email
office@vianellea.com. We may need to verify your identity before
responding.
Children This website is intended for a general shopping audience and is
not designed to knowingly collect personal information from children
without any legally required consent.
Policy Updates We may update this policy as our practices or legal
requirements change. The revised version will be posted on this page
with an updated effective date where appropriate.